Job Description:

• -Handle all incoming/outgoing calls of the call center.
• -Provide follow up, occasional campaigns and call backs blended with normal inbound calls.
• -Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction.
• -Handle and solve all inquiries, requests and complaints received via all channels available (phone, fax, e-mail and etc.)
• -Communicate with other Customer Service sub-divisions to answer all relevant customer inquiries (e.g. Credit, Customer Support and Activation, Outbound & Save Initiatives etc).
• -Communicate with other departments all relevant customer inquiries if applicable.
• -Achieve the requested staffed time on a daily basis to minimize lost call rate.
• -Provide proper information to customers with complete and comprehensive understanding of Orange products and services.
• -Fully understand and adhere to company policies and procedures that generate personal and professional credibility and trust.
• -Respect and apply company vision, mission and values.
• -Fully understand both individual and company objectives, and work on achieving them effectively and efficiently.
• -Use available methods and tools to develop own skills.
• -Use the available tools and systems to provide the correct information to customers (applications, intranet briefings, attending trainings.etc).
• -Keep up-to-date with all the services and products provided by Orange.
• -Resolve all customer complaints, requests and inquiries within the pre-determined SLAs.
• -Escalate problems, report suspected fraud and provides relevant feedback to the right channels.

Job Requirements:

Education

• -Bachelor's degree from a recognized university.

Experience

• -Minimum 0-2 years of experience in the same function.

• -Must be graduated
• -Presentable 
• -Maximum Age 28
• -Very good English both spoken and written.
• -Very good computer skills.
• -Strong Customer Orientation.
• -Strong communication, listening & interpersonal skills.
• -Flexibility & ability to work in a team.
• -Self-confident with professional behavior & attitude.
• -High sense of time management.