Job Description:

• -Responsible for Google Workspace platform management;
• -Responsible for Okta platform management;
• -Responsible for Endpoint Management;
• -Follow up on outstanding IT related requests and ensure resolution within established SLA;
• -Manage and monitor internal assets to ensure accurate inventory records;
• -Onboarding and Offboarding procedures;
• -Report RMA’s and  Warranties;
• -Manage OS Imaging and Configuration for Linux, MacOS and Windows;
• -Manage biometric accesses;
• -Other common IT Helpdesk duties.

Job Requirements:

• -Higher education in either IT or equivalent
• -Minimum 1 year work experience in computer technical support functions;
• -Good technical knowledge in the areas of hardware, operating systems (Windows, Mac and Linux) and Networks TCP / IP;
• -Excellent communication skills and taste for contact with the end user;
• -Knowledge on Google Workspace, Okta, Microsoft, and Endpoint platforms;  
• -Good interpersonal skills and taste for teamwork;
• -Good analytical ability, organization and planning;
• -Outstanding troubleshooting skills
• -Knowledge of customer service principles and practices
• -Proficiency in English, both written and verbal, clearly and accurately